This Privacy Policy explains how XentiQ (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our mobile application or web-based services (collectively, the “Service”). We are committed to protecting your privacy and ensuring a transparent experience. By accessing or using XentiQ, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly, information automatically collected, and information from third parties where permitted. The categories are:

• Account Information: If you create an account, we may collect your name, email address, and profile preferences.
• Usage Data: We collect technical data such as IP address, device type, operating system, browser type, pages visited, and timestamps.
• Content You Provide: Any content, messages, or files you upload or share while using the Service.
• Cookies & Similar Technologies: We use cookies and local storage to enhance functionality and analyze trends.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the Service.
• To personalize your experience and remember your preferences.
• To communicate with you — including updates, support, and transactional messages.
• To ensure security, detect fraud, and debug technical issues.
• To comply with legal obligations and enforce our Terms of Service.

3. Sharing & Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted vendors who assist in hosting, analytics, and customer support — under strict data processing agreements.
• Legal Requirements: If required by law, regulation, or legal process, or to protect our rights and the safety of users.
• Business Transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.
• With Your Consent: We may share information when you explicitly direct us to do so.

4. Data Retention & Security

We retain your information only as long as necessary for the purposes described in this policy, or as required by law. We implement reasonable technical and organizational measures to protect your data — including encryption in transit and at rest, access controls, and routine security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access & Portability: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Ask us to delete your personal data, subject to legal exceptions.
• Opt-out of Marketing: You can opt out of promotional emails at any time.
• Withdraw Consent: Where processing is based on consent, you may withdraw it anytime.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

6. Children's Privacy

XentiQ is not directed to individuals under the age of 13 (or the applicable minimum age in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately and we will delete it.

7. Third-Party Links & Services

The Service may contain links to external sites or integrate third-party services (e.g., analytics providers). We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before engaging with them.

8. International Data Transfers

Your information may be stored and processed in any country where we or our service providers operate. By using the Service, you consent to the transfer of your data to locations that may have different data protection laws than your jurisdiction. We take steps to ensure appropriate safeguards are in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “Last updated” date at the top. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our privacy team: